Question 1

What is required for my dog to stay at Puppy Dreams?

Accepted Answer

Vaccines needed: Rabies, Distemper/Parvo(DHPP, DAPP or DHLPP), Influenza, and Bordetella. The Leptospirosis vaccination is highly recommended but not required.

It is the owner's responsibility to ensure that their pet is up to date on all shots and to provide proof of vaccinations. We are unable to accept any dogs with expired vaccinations.

A Meet & Greet is also required for every new dog. This appointment must be scheduled. We use the Meet & Greet to ensure that your dog will be comfortable in our care and that we are a good fit for their individual needs. At the time of the Meet & Greet you may also have a tour and will fill out our boarding contract. Please view our registration tab for more information.

We are unable to board:
- Dogs that are not potty-trained.
- Dogs that can jump out of our rooms.
- Dogs that can jump out of our fenced-in yards.
- Dogs with people aggression.

Question 2

How do I schedule a reservation?

Accepted Answer

You can schedule a reservation by calling our office at (407)654-8885. If we are not able to answer the phone, please leave a voicemail and we will get back to you ASAP.

We are unable to take any reservations via email or social media.

Question 3

Can my dogs stay in the same room together?

Accepted Answer

Yes! As long as they already live together at home, and are able to eat their meals in the same space without needing to be separated. They will also be able to go outside and play together each time, unless occasionally they would like to try out different playgroups for different energy levels!

If at any point there are aggression problems between dogs staying together while boarding, we reserve the right to separate them into different rooms for their safety. Charges will apply. If we don't have any available rooms to separate them into, we will call you and your emergency contact if need to pick them up.

Question 4

What do I need to bring when my dog is boarding?

Accepted Answer

The only things that are REQUIRED are food for their stay, a collar and their leash. Please ensure that your dog has enough food for the duration of their stay. If they don't have enough, then we will feed them our food. However, there is an additional charge and it may cause their stomach to become upset due to the sudden change in diet. 
You may also bring any bedding, blankets and toys that would make them feel more comfortable in their room. We highly recommend bringing a T-Shirt of yours that smells like you to remind them of home!

Question 5

When can I drop off/pick up my dog?

Accepted Answer

Our hours of operation are:
Monday - Friday 7AM-12PM + 3PM-7PM
Saturday - Sunday 9AM-12PM + 3PM-6PM

If you pick up before 11AM you will not be charged for that day however, if you pick up after 11AM, it counts as a full day charge.

*Our office will be closed, and we will not be accepting drop-offs or pickups to observe the following holidays for 2024:
1/1/2024 - New Year’s Day 
3/31/2024 - Easter
5/27/2024 - Memorial Day
7/4/2024 - Independence Day
9/2/2023 - Labor Day
11/28/2024 -  Thanksgiving
12/25/2024 -Christmas

Question 6

What do I do if my dog has thunderstorm or firework anxiety?

Accepted Answer

We encourage every dog parent to consult their veterinarian to see if their dog may need anxiety medication, depending on how intense their anxiety is. We are able to give over the counter calming treats with parent's permission, and are also able to administer prescribed medication if it is brought in.

Question 7

Is there a cancellation fee?

Accepted Answer

Boarding cancellations withing 72 hours will be charged for 1 day of your boarding cost.
Boarding cancellations within 24 hours will be charged for 1 day of your boarding cost, plus a $50 cancellation fee.
No call, no show for boarding will be charged the entire cost of the stay.

For daycare, cancellations withing 24 hours will be charged 50% of the cost of the daycare rate. 
No call, no show for daycare will be charged the full cost of the daycare.

Your email address is required for appointment reminders and cancellation confirmation emails. If you do not receive a cancellation confirmation email within 24 hours of canceling, please call us.